S-unno (formerly MediaRing Talk) vs Competitors: Side-by-Side Comparison

How to Migrate from MediaRing Talk to S-unno: Step-by-Step Checklist

Migrating from MediaRing Talk to S-unno can be done smoothly with planning and the right sequence. This checklist walks through preparation, data export, account setup, configuration, validation, and post-migration tasks so you can minimize downtime and preserve settings, contacts, call history, and integrations.

1. Pre-migration planning (1–2 weeks before)

1. Inventory assets
   • List user accounts, phone numbers, extensions, call queues, IVRs, hunt groups, voicemail boxes, and integrations (CRM, helpdesk, analytics).
2. Assign roles
   • Designate a migration lead and contacts for IT, support, and key business users.
3. Schedule migration window
   • Pick low-traffic hours and inform stakeholders of expected downtime and rollback plan.
4. Backup and compliance check
   • Confirm retention and compliance needs; document what must be preserved (recordings, transcripts).
5. Communications plan
   • Draft user-facing communications: timeline, expected impacts, new login info, and training resources.

2. Export data from MediaRing Talk

1. Export user and extension lists
   • Download CSV/Excel of users, extension numbers, roles, and permissions.
2. Export contacts and address books
   • Export shared and personal contact lists in CSV or vCard formats.
3. Export call history and recordings
   • Export CDRs (call detail records) and bulk-download recordings; note retention/export limits and timestamps.
4. Export IVR/auto-attendant configurations
   • Document IVR trees, prompts, and audio files (download audio prompts).
5. Export voicemail and greetings
   • Download voicemail greetings and any user messages that must be preserved.
6. Export integration settings
   • Export API keys, webhook endpoints, and integration configuration details (or document them if export not possible).

3. Prepare S-unno environment

1. Provision S-unno accounts
   • Create org account(s), admin user(s), and assign licenses according to inventory.
2. Number porting and provisioning
   • Start porting process for phone numbers to S-unno; collect required documents (LOA—Letter of Authorization) and expect multi-day processing.
   • Provision temporary numbers if immediate cutover needed.
3. Set up network & security
   • Whitelist S-unno IP ranges and domains on firewalls, update SIP ALG settings, and ensure QoS for voice traffic.
4. Create directory structure
   • Recreate users, extensions, roles, and groups in S-unno using exported CSVs (bulk import if supported).
5. Upload media and prompts
   • Upload IVR prompts, hold music, and voicemail greetings to S-unno.

4. Recreate call flows and integrations

1. Rebuild IVR and auto-attendants
   • Recreate IVR branches, prompts, time-based routing, and fallback options in S-unno.
2. Configure call queues and hunt groups
   • Set queue priorities, SLA timeout rules, overflow routing, and agent assignments.
3. Set up voicemail and greetings
   • Configure mailbox-to-email forwarding, transcription options, and greeting rotation.
4. Re-establish integrations
   • Reconnect CRM, helpdesk, analytics, and other integrations using new API keys and webhooks. Test webhook deliveries and authentication.
5. SIP trunks